What’s the difference between pay-as-you-go and monthly plan billing?

Imagine of your account balance and monthly plan as two buckets in your account. When you sign up for an account your monthly plan bucket is empty and your account balance bucket has $2.00 credit. Recharge your account to fill your bucket just like your favorite coffee card. Make calls and your account balance bucket gets reduced. More

I’ve used all my plan minutes, can I still make calls?

When you use all your plan minutes, you can still call if you have account balance. Your calls will be charged to your account balance at our regular pay-as-you-go rates. When your account balance reaches $0.00 your calls will not go through until you recharge. More

What is the difference between monthly plans and pay-as-you-go ?

The main difference between monthly plan and pay-as-you-go is that you’d expect to pay less for your minutes with monthly plan. If you talk a lot, you can buy a monthly plan expecting to pay lower per minute rate. The table below outlines the main difference between monthly plans and pay-as-you-go. More

Can I buy a plan in the middle of the month?

Yes. You can buy a plan anytime you want. Our billing cycle is from the first day of the month to the last day of the month. If you buy a plan in the middle of the month, you will be charged a prorated subscription fee and receive prorated free minutes until the end of the month. You will be charged a full subscription fee for the next month on the last day of the current month. More

How do I get billed for my plan?

It is very important to understand that all monthly plans are prepaid, meaning that there are no monthly bills invloved at the end of the month. Customers prepay for their plan minutes upfront and have two convenient options to to choose from. More

I’ve purchased a plan but didn’t get full minutes

When you purchase a plan in the middle of the month you pay a prorated and receive prorated amount of minutes proportionate to the days left in your current billing cycle. Let’s illustrate it on an example. More

How do I call if I am on a plan?

Monthly plan doesn’t change the way you make calls. Simply dial your ttag and your call will be connected as usual. Your account balance will remain intact and only your plan minutes will be reduced accordingly. More

Can I use my plan minutes to call any phone number?

Absolutely. You can call any phone number in any of the destination countries included in your plan. For example, if you are on My North America plan, you can call any mobile or landline phone number in USA or Canada.

Can I see how many plan minutes do I have?

Yes, at anytime. Login to your dashboard and click My Plans tab. Minutes remaining in your plan can be seen under the minutes column. More

I have a plan, can I call to destinations not included in my plan?

Yes. You need to have account balance to make calls to destinations not included in your plan.

Do my plan minutes expire?

Yes. If you are on a plan, your unused plan minutes will expire on the last day of the month and can’t be carried forward. If you have switched on the Autorenewal option, on the first day of every month you will receive a new batch of free plan minutes.

Can I share my plan with other phone numbers?

No. Monthly plans are for individual use only and are linked to a specific phone number you are calling from (your phone number). If you have more than one phone number in your account you may buy a plan separately for your second phone. If you don’t want to buy a plan for your second phone, you will still be able to make calls as usual using your account balance.

How do I cancel my plan?

To cancel a plan go to My Plans tab in your account and click Enabled link in the Autorenew column next to the plan you want to cancel. This will disable plan autorenewal starting next billing cycle. Your plan will remain active until the last day of the month, so you can still use your remaining plan minutes. More

What happens to my phone numbers not on a plan?

Phone numbers in your My Numbers that are not on a plan continue making calls as usual, using your Pay-as-you-go account balance.

How do I purchase a plan?

To purchase a plan go to My Plans tab in your account dashboard, select your plan, package and phone numbers. We’ve designed a pretty intuitive system, so that buying a plan is very easy. More