How do I get billed for my plan?

It is very important to understand that all monthly plans are prepaid, meaning that there are no monthly bills invloved at the end of the month. Customers prepay for their plan minutes upfront and have two convenient options to to choose from.

Billing options for your monthly plan

Billing options for your monthly plan

1. With your credit card

To ensure uninterrupted service, it is encouraged to save a credit card to your account. We always try to deduct your monthly subscription fees from your prepaid account balance first. If you don’t have enough balance, then we’ll try to charge your credit card.

Example 1 – Sufficient Balance: Sam has purchased My Canada plan for $3.99/month on November 1, 2012, and securely saved his credit card to ensure continuous service. On November 30, his T-Tag account balance is $11.76. His My Canada plan will be successfully renewed on November 30, and $3.99 subscription fee will be deducted from his account balance of $11.76 as he has sufficient balance. His credit card will not be charged. On December 1st, 2012, Sam will have his My Canada plan successfully renewed and his account balance will be $7.77 = $11.76-$3.99.

Example 2 – Insufficient Balance: Same scenario as above, however Sam’s account balance on November 30 is $1.76, which is not enough to cover the $3.99 subscription fee. Because Sam has saved his credit card, his My Canada plan will be successfully renewed on November 30, and $3.99 subscription fee will be charged to his saved credit card. On December 1st, 2012, Sam will have his My Canada plan successfully renewed, his credit card will be charged $3.99, and his account balance will remain $1.76.

2. From your account balance

Your monthly fees will be deducted from your account balance. If you don’t have enough funds, your subscription will be cancelled and you will be switched to a regular prepaid plan. It is your responsibility to have sufficient balance on your account on the last day of the month to ensure continuous service.

Example 1 – Sufficient Balance: Sam has purchased My Canada plan for $3.99/month on November 1, 2012, and has chosen to pay his subscription fees from his T-Tag account balance. On November 30, his T-Tag account balance is $11.76. His My Canada plan will be successfully renewed on November 30, and $3.99 subscription fee will be deducted from his account balance of $11.76. On December 1st, 2012, Sam will have his My Canada plan successfully renewed and his account balance will be $7.77 = $11.76-$3.99.

Example 2 – Insufficient Balance: In the same scenario as above, but on November 30 Sam’s T-Tag account balance is $1.76. His My Canada plan will not be renewed on November 30 because he doesn’t have enough balance to cover his $3.99 subscription fee. Therefore on December 1st, 2012, Sam’s My Canada plan will be cancelled and he will be switched to a regular prepaid plan. If Sam makes a call to Canada on December 1st, this call will be charged at a regular per minute fee.


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